Accessible Documents
Accessible digital documents, alternate formats, or large-print materials.
Accessibility & Participant Support
Tampa Bay Training works to provide meaningful access to training, registration, communications, materials, assessments, and related services for participants, clients, and website visitors with disabilities.
We will work with the individual, client, host site, and applicable credentialing organization to consider reasonable modifications, auxiliary aids, effective-communication support, and accessible arrangements.
How to Request Assistance
You do not need to diagnose the solution before contacting us. Explain the barrier and what type of access or support would help.
Privacy Matters
You generally do not need to provide unrelated medical information when requesting access.
If documentation is reasonably needed for a testing or credentialing accommodation, the request should be limited to information relevant to the accommodation being considered.
Examples of Accessible Arrangements
Available arrangements depend on the nature, length, complexity, and purpose of the communication, course, activity, or assessment.
Accessible digital documents, alternate formats, or large-print materials.
Captioning, transcripts, or other effective-communication assistance.
Screen-reader, keyboard-compatible, or approved assistive technology.
Accessible classrooms, seating locations, workstations, entrances, and routes.
Additional breaks or an alternate activity method when the change does not alter what the course must measure.
Extended time, reduced-distraction settings, or other approved assessment accommodations.
Testing & Credentialing
Certain examinations, credentials, certificates, or testing procedures are controlled by outside agencies or credentialing organizations.
Tampa Bay Training can help identify and route the request, but the outside organization may require its own documentation, review process, or approval.
Private Onsite Training
If the Proposed Site Creates a Barrier
If the proposed training location cannot provide appropriate access, Tampa Bay Training and the client can discuss a reasonable alternate room, delivery method, or other arrangement.
Clients should not place confidential disability or medical information on a general participant roster.
Live-Online Training
Contact us if the standard camera, microphone, platform, participation, identity-verification, or testing method creates a disability-related barrier.
An alternate method must still allow applicable identity, attendance, communication, participation, testing, and course-integrity requirements to be satisfied.
Self-Paced Learning
Contact Customer Service if a current self-paced course or third-party learning platform creates an accessibility barrier. Some digital-course elements may be controlled by the course provider, so coordination may be required.
Navigation and interaction should be usable without relying exclusively on a mouse.
Headings, document structure, text alternatives, and reflow help improve access.
Captions, transcripts, and accessible media alternatives may be needed depending on course content.
Website & Document Accessibility
Tampa Bay Training uses WCAG 2.2 Level AA as a working accessibility benchmark for new and revised web content.
Accessibility is an ongoing improvement effort. This is not a claim that every page, plugin, embedded third-party service, or historical document has been independently certified.
Encountered a Website Barrier?
If a webpage, form, PDF, video, registration tool, or other digital resource is difficult to use, contact us.
Include the page address, the problem you encountered, and the format or assistance that would help.
Report a Website Accessibility Issue →Service Animals
Tampa Bay Training will follow applicable requirements concerning service animals. Host-facility rules and conditions may also apply.
Contact us before class when advance coordination would be helpful, but do not delay an urgent request simply because advance notice was not possible.
Support Persons
Support persons may require advance coordination depending on classroom capacity, testing rules, practical activities, confidentiality, or provider requirements.
Contact Customer Service so the appropriate arrangement can be discussed before class when possible.
Confidentiality & Nonretaliation
Information related to an accommodation request will be shared only with personnel or organizations that need the information to evaluate or provide access, or as otherwise required by law.
Accessibility Concern or Appeal
An accessibility concern can be reviewed when a participant or customer believes a request was not handled appropriately.
When practicable, the concern should be reviewed by someone not solely responsible for the initial decision.
Submit an Accessibility ConcernAccessibility & Customer Service
You do not need to know the exact accommodation or technical terminology before contacting Tampa Bay Training.
Explain the barrier, course or service involved, timing, and the best way to communicate with you. Cindy can help route the request to the appropriate person, instructor, host, or provider.
Access Should Be Addressed Early
We will work with participants, clients, host sites, and applicable providers to consider reasonable ways to provide access while preserving required course, assessment, safety, and credentialing standards.
Policies & Customer Information
Practical workforce, safety, and leadership training for Florida local government, public works, utilities, engineering, construction, and infrastructure organizations.
© 2026 Tampa Bay Training All Rights Reserved | TBT Policies