Conflict Resolution for Supervisors and Teams

Address Disagreement Before It Becomes Avoidable Damage

Conflict is not automatically harmful. Differences in priorities, information, roles and perspectives can improve decisions when handled constructively. Unaddressed or poorly managed conflict can damage trust, safety, service and performance.

This course gives supervisors and team members a structured way to understand conflict, communicate and work toward appropriate resolution.

Four-hour version: $125 per participant
Eight-hour version: $200 per participant
Delivery: Onsite or live online
Private-class minimum: Seven-participant billing minimum
Maximum class size: 20 participants
Knowledge check: 20–25 multiple-choice questions; 70% required
Completion document: Tampa Bay Training certificate with no expiration
Optional handbook: $10

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Who Should Attend?

• Supervisors and managers
• Team and crew leaders
• Project managers and coordinators
• Employees working across departments or functions
• Teams seeking a shared conflict-resolution process

Learning Objectives

Participants will be prepared to:

• Identify common sources and stages of conflict
• Separate positions, interests, facts and assumptions
• Recognize personal conflict tendencies
• Listen and ask questions more effectively
• Manage emotion and defensiveness
• Select an appropriate response strategy
• Prepare for a conflict conversation
• Use problem-solving and negotiation techniques
• Establish agreements and follow-up
• Recognize when a matter requires escalation, investigation, mediation or another formal process

Role-Play and Activities

Activities may include:

• Conflict-style reflection
• Fact-versus-assumption exercise
• Listening and reframing practice
• Difficult-conversation role-play
• Interest-based problem-solving scenario
• Agreement and follow-up planning

The eight-hour version allows multiple cases, additional coaching and development of an individual or team conflict-management plan.

Assessment and Certificate

Successful completion requires attendance, participation, completion of the conflict-resolution activity and at least 70% on the knowledge check.

Participants receive a Tampa Bay Training certificate showing the instructional hours.

Training Versus Active Conflict Intervention

This course teaches conflict-resolution knowledge and skills. It does not resolve a current dispute, investigate allegations, determine facts or replace the employer's HR, legal, labor-relations or disciplinary process.

Mediation, facilitation, conflict assessment or coaching for an active situation requires a separate scope, suitability review and quote.

Live Online Participation

Live online participants must use a desktop or laptop computer with a stable internet connection and working camera, microphone and speakers. Mobile phones are not accepted as the primary device. Each participant must remain visible and engaged and complete their own activities and knowledge check.

Frequently Asked Questions

Can employees involved in an active conflict attend together?

Possibly, but training should not be used as a substitute for an appropriate management, HR, investigation or mediation process. Discuss the circumstances with TBT before scheduling.

Is this the same as mediation?

No. The course teaches resolution skills. Mediation is a separate facilitated process.

Can examples be customized?

Yes, using appropriately anonymized situations and client procedures.

Registration and Private Scheduling

Selected public classes may be advertised through Eventbrite. Private onsite and live online training are available.

Phone: 813-360-1526
Email: service@tampabaytraining.com

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Request Private Training