Refund and Class Exchange Policy

Overview

Our refund and returns policy is for 15 days before the start day of the class.  If this 15 day period expires 30 days, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@trainingbypete.com.

Exchanges

It is often a solution to exchange your class date to another scheduled class.  Please contact customer service at service@trainingbypete.com if you need to exchange your class date.

Need help?

Contact us at service@trainingbypete.com for questions related to refunds and returns.