Private Training, Onsite Service & Travel Policy

Billing Minimum & Class Size

• The standard private-class billing minimum is seven participants.
• A class may be held with fewer attendees but is normally billed at the seven-participant minimum.
• The standard maximum is 20 participants.
• Practical skills, equipment, instructor ratios, room size, credentialing rules, or safety needs may require a lower maximum.
• A different minimum or maximum applies only when confirmed in writing.

Roster, Eligibility & Attendance

• Provide accurate names, contact details, and prerequisite documentation by the stated deadline.
• Participants must meet course-specific identification, attendance, participation, and assessment requirements.
• Roster changes may be restricted after materials, examinations, or credentials are ordered.
• Participant substitutions require advance approval.
• The final invoice is based on approved pricing, confirmed registration, and applicable minimums—not only those who appear on class day.

Equipment & Practical Evaluations

• Tampa Bay Training provides instructional and demonstration equipment identified for the course.
• The client normally provides workplace equipment used for operator evaluation, applicable equipment records, a safe operating area, and required PPE.
• Only equipment suitable for the planned activity may be used.
• The instructor may pause or stop an activity when conditions, equipment, or conduct create a safety concern.
• Classroom instruction does not replace an employer's site-specific duties, supervision, authorization, or evaluation unless expressly included.

Client Materials & Customization

• Provide current policies, plans, drawings, scenarios, or standard operating procedures early enough for instructor review.
• The client is responsible for confirming that supplied information is current and may be shared for training.
• Allow enough time to review requested examples and incorporate approved content responsibly.
• Substantial customization, consulting, curriculum development, coaching, or document production may require a separate scope and fee.

Schedule, Breaks & Access

The client should ensure timely building access and participant readiness. Required instructional hours, breaks, and testing time cannot be shortened because a facility closes early or participants arrive late.

Some courses must be delivered across a minimum number of days or within defined daily instructional limits. Applicable course requirements control the schedule.

Changes, Cancellations & Conditions

Notify Tampa Bay Training promptly of a requested date, location, format, roster, or scope change. Changes depend on instructor availability, provider requirements, and revised costs.

Tampa Bay Training may pause, relocate, reschedule, or cancel training when severe weather, an emergency, unsafe equipment, an inaccessible or unsuitable facility, technology failure, or another condition prevents responsible delivery.