Effective date: July 25, 2026
Tampa Bay Training provides private instructor-led training for organizations throughout Florida. Depending on the course, training may be available onsite at the client's location or through live video conference.
This policy explains standard planning, billing, facility, safety and travel expectations. The accepted quote, purchase order or contract and course-specific requirements remain controlling.
A private class is not confirmed until Tampa Bay Training accepts the date and the client approves the quote or other purchasing document required for the engagement.
Provide the following as early as possible:
Tampa Bay Training generally requires complete participant and logistical information at least seven calendar days before class. Some credentialing organizations, printed materials, physical cards, instructor travel or class-specific approvals require more time.
Provider-controlled courses: Some programs require class-specific authorization, instructor approval, advance registration or specific materials. A requested date is not final until all applicable requirements are satisfied.
The standard private-class billing minimum is seven participants. A client may hold a class with fewer than seven attendees, but the engagement is normally billed at the seven-participant minimum unless the approved quote states otherwise.
The standard maximum is 20 participants. A course may have a lower maximum because of practical skills, equipment, instructor ratios, room size, credentialing rules or safety needs. A different maximum applies only when confirmed in writing.
The final invoice is based on the approved pricing structure, confirmed registration and any applicable minimum—not merely the number of people who arrive on class day.
The client is responsible for providing accurate names, contact information and prerequisite documentation by the stated deadline. Participants must satisfy course-specific eligibility, identification, attendance, participation and assessment requirements.
Changes to the roster may be restricted after materials, examinations or credentials have been ordered. Participant substitutions require advance approval.
For onsite training, the client should provide a safe, accessible and suitable learning environment, including:
The client should disclose known access limitations, hazards, security procedures and special facility rules before the class is confirmed.
Tampa Bay Training and the host organization will coordinate reasonable accessibility arrangements. The client should not send confidential medical details on a general roster. Accommodation requests should be directed to Tampa Bay Training through the process described on the Accessibility & Accommodations page.
When a third-party credentialing organization controls an examination or course element, Tampa Bay Training will help route the request, but approval and timing may depend on that organization.
Responsibilities vary by course and will be identified in the quote or confirmation.
When a class includes client policies, plans, drawings, scenarios or standard operating procedures, provide usable materials early enough for instructor review. The client is responsible for confirming that supplied information is current and may be shared for training.
Substantial customization, consulting, curriculum development, additional coaching or document production may require a separate scope and fee.
Live-online classes do not incur instructor travel charges. Onsite travel charges are based on the training location and will be confirmed in the quote.
The current recommended travel-zone schedule is:
When the daily travel-charge method is used, the fee is normally calculated for each training day plus one additional travel day. The quote will identify the applicable zone and calculation.
Lodging, airfare, parking, tolls, ferry service, special transportation, shipment or other unusual travel expenses are included only when listed in the quote or approved in writing. Tampa Bay Training will not add an undisclosed travel category without client approval.
Check the Current Florida Travel Zone
The client should ensure timely building access and participant readiness. Required instructional hours, breaks and testing time cannot be shortened merely because a facility closes early or participants arrive late.
Some courses must be delivered across a minimum number of days or within defined daily instructional limits. The applicable course rules control the schedule.
Notify Tampa Bay Training promptly of a requested date, location, format, roster or scope change. Changes are subject to instructor availability, provider rules and revised costs.
Cancellation and rescheduling charges are described in the Refund, Cancellation & Class-Exchange Policy and may be modified by the signed engagement document.
Tampa Bay Training may pause, relocate, reschedule or cancel training when severe weather, an emergency, unsafe equipment, an inaccessible or unsuitable facility, technology failure or another condition prevents responsible delivery.
Customer Service
Phone: 813-360-1526
Email: service@tampabaytraining.com
Last updated: July 26, 2026. The approved quote or agreement should identify the final course, participant limit, delivery format, responsibilities, schedule and price.
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