Check the Event Listing
The refund deadline and terms displayed on the specific Eventbrite event and order control. Current Tampa Bay Training listings generally state that refunds are available up to seven days before the event.
Tampa Bay Training purchase and scheduling terms
Refund, Cancellation & Class-Exchange Policy
Effective: September 24, 2026
Tampa Bay Training understands that schedules and operational needs can change. This policy provides reasonable options while recognizing the instructor scheduling, travel, materials, digital licenses, and other commitments required to provide training.
Different rules apply to open-enrollment classes, private classes, and self-paced online courses. Review the section that applies to your purchase.
Scheduled live classes for individuals and small groups
Open-Enrollment Training
Open-enrollment classes are scheduled live classes for which participants purchase individual registrations, usually through Eventbrite.
Contact Cindy Promptly
A request received after the deadline shown on the event listing is not automatically eligible for a refund. Contact Customer Service promptly so Tampa Bay Training can review the circumstances and available options.
Written Confirmation Is Required
Any transfer, class exchange, or participant substitution depends on the event terms, course prerequisites, provider rules, roster deadlines, and available capacity. A requested change is not approved until Tampa Bay Training confirms it in writing.
Before You Register
- Review the course title, delivery format, dates, times, location, and timezone.
- Confirm that the participant meets all prerequisites and course-specific requirements.
- Review the refund deadline displayed on the Eventbrite event.
- Contact Cindy before purchasing if you are unsure which course is appropriate.
Eventbrite and Third-Party Processing
Eventbrite or another payment service may require additional time to post an approved credit. Any nonrecoverable registration or payment-platform amount will be identified as part of the refund decision.
Dedicated training for one client organization
Private Training
Reserving a private class may require instructor scheduling, travel arrangements, materials, equipment, digital licenses, and other client-specific commitments. The accepted quote, contract, or purchase order controls when it contains specific cancellation or rescheduling terms. When it is silent, the rules below apply.
Eligible for a refund or cancellation without an instructional cancellation fee, less actual nonrecoverable costs already committed.
The client may request one date exchange instead of canceling, subject to availability, course requirements, and written confirmation.
Not eligible for a refund or class credit unless Tampa Bay Training approves a written emergency or unusual-circumstance exception.
Cancellations
- A qualifying cancellation excludes actual nonrecoverable travel, lodging, materials, vendor, or other special costs already committed for the client.
- The seven-participant billing minimum and other accepted terms remain applicable until an approved cancellation or exchange is confirmed in writing.
- A same-day cancellation or client no-show is treated as a late cancellation unless an exception is approved.
Class-Date Exchanges
- The replacement class must normally be completed within six months of the original date.
- The replacement date is subject to instructor availability, travel, current pricing, participant requirements, and applicable course rules.
- Actual nonrecoverable costs caused by the change remain the client's responsibility.
Participant Substitutions
Eligible substitutions are generally allowed when course prerequisites, provider rules, roster deadlines, and class capacity permit. Contact Cindy as soon as possible with the replacement participant's information.
Participant Counts and Client Access
The seven-participant billing minimum remains applicable when fewer participants attend. Failure to provide agreed facility access, technology, equipment, or other client responsibilities is treated as a late cancellation unless an exception is approved.
Course-specific terms: A written quote may include additional provider, travel, material, participant, or scheduling requirements. Tampa Bay Training will disclose those terms before the client accepts the engagement.
Individual digital course access
Self-Paced Online Training
Tampa Bay Training currently offers eight HSI OSHA 10-Hour and 30-Hour self-paced courses. These courses provide individual digital access to training completed on the participant's schedule.
Eligible for a Refund
An HSI OSHA self-paced purchase is eligible for a refund before Cindy sends the learner both a usable HSI access code and the access link.
Nonrefundable Digital Access
After Cindy sends the learner both a usable HSI access code and the access link, the HSI OSHA purchase is nonrefundable because digital course access has been delivered.
Access Problems
If Tampa Bay Training or the course provider cannot supply working access to the course purchased, Tampa Bay Training will correct the problem, provide an appropriate replacement, or issue a refund.
Transfers and Future Programs
Do not purchase a course for one student with the expectation that access can later be transferred. Any transfer request is subject to provider rules and written approval.
Future self-paced programs may have additional access, progress, coaching, resource, academic-integrity, discontinuation, or teach-out terms displayed and accepted before purchase.
When Tampa Bay Training changes a class
If Tampa Bay Training Cancels
Tampa Bay Training intends to conduct an advertised open-enrollment class even when only one participant is registered. TBT may nevertheless cancel, postpone, relocate, or change an instructor or delivery format when necessary because of instructor illness, severe weather, unsafe conditions, credentialing-body direction, facility or technology failure, government order, or another circumstance outside TBT's reasonable control.
Receive a Refund
Choose a refund of amounts paid for the affected class.
Transfer the Registration
Choose a mutually acceptable replacement date or available class.
Travel and indirect expenses: Unless an accepted agreement states otherwise, Tampa Bay Training is not responsible for indirect expenses such as wages, travel, lodging, missed work, or consequential loss. Avoid nonrefundable travel arrangements while class status or provider approval is pending.
Costs already committed and unusual circumstances
Nonrecoverable Costs & Exceptions
Materials, Credentials and Third-Party Fees
The following amounts may become nonrefundable once ordered, shipped, accessed, or incurred:
- Printed handbooks, participant packets, and shipping
- Physical credential cards or replacement credentials
- Provider, examination, or licensing fees
- Customized or client-branded materials
- Nonrecoverable payment-platform or registration fees
- Approved travel, lodging, facility, or equipment commitments
Any deduction will be explained as part of the refund decision.
Emergencies, Severe Weather and Unusual Circumstances
Tampa Bay Training will make a reasonable effort to work with customers affected by severe weather, government operational requirements, emergencies, or other unusual circumstances.
Any exception to the standard policy must be approved by Tampa Bay Training and confirmed in writing. Nonrecoverable travel, lodging, materials, vendor, or other special costs may remain the customer's responsibility.
Send one complete request
Request a Refund, Cancellation or Class Exchange
Contact Cindy Torres and include the information below. Complete information helps Tampa Bay Training identify the purchase and respond promptly.
- Customer or organization name
- Participant name or names
- Course and scheduled date
- Eventbrite order number or invoice number, when applicable
- Requested refund, cancellation, exchange, or substitution
- Brief explanation and preferred replacement date, when applicable
Approved refunds are normally processed within seven business days.
Your bank, card issuer, Eventbrite, or another payment service may require additional time to post the credit.
Common questions
Refund and Class-Exchange FAQ
Which policy controls if my quote or Eventbrite listing says something different?
The specific terms attached to your accepted quote, contract, purchase order, Eventbrite event, or course-provider requirement control for that purchase.
Can another participant attend in my place?
Sometimes. Substitutions depend on course prerequisites, provider rules, roster deadlines, and available capacity. Contact Cindy promptly and wait for written confirmation before sending a replacement participant.
Is an HSI OSHA self-paced course refundable after I receive the access code and link?
No. After Cindy sends both a usable HSI access code and the access link, the HSI OSHA purchase is nonrefundable. If access does not work, contact Customer Service so TBT can correct the problem, provide an appropriate replacement, or issue a refund.
What happens if Tampa Bay Training cancels my live class?
You may choose a refund of amounts paid for the affected class or transfer to a mutually acceptable replacement date or available class.
How long does an approved refund take?
Tampa Bay Training normally processes an approved refund within seven business days. Your bank, card issuer, Eventbrite, or another payment service may need additional time to post it.
Questions before you cancel or change a class?
Contact Cindy Before Making New Arrangements
Customer Service will identify the applicable terms, confirm available options, and provide written next steps.